Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-repair-certification.collision-talk.com (hereafter referred to as “Mercedes repair certification,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California’s Financial Information Privacy Act (CPIA), and related laws
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connectict Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-repair-certification.collision-talk.com
  2. Any mobile applications or services we offer
  3. Interactive features and services on our platforms
  4. Links to external websites or third-party services embedded within our content (please note that this policy does not extend to the privacy practices of these external sites)

Processing Activities

This policy outlines our data processing activities when:

  1. You register an account with us as an authorized user
  2. You visit and interact with our websites, including browsing or using interactive features
  3. We communicate with you via email, calls, text messages (SMS), or other channels for marketing, transactional, or service-related purposes

Personal Data Collection

We collect several types of personal data to enhance your user experience and provide tailored services. Our collection includes:

  1. Account Information: This includes your username, password, and account settings preferences.
  2. Payment Information: Details related to payment methods you use for purchases or subscriptions.
  3. Financial Information: Transaction history, billing addresses, and other financial data associated with our services.
  4. Purchase Information: Products or services acquired through our platform, along with order details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device to enhance application functionality.
  6. Location Data: Geographic coordinates provided when you use location-based services on our apps.
  7. Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  8. Social Media Information: Data obtained through social media integration features, such as profile pictures and post interactions.
  9. Product Information: Details of products you view, search for, or purchase on our e-commerce platform.

We gather this data through direct user input, tracking technologies, analytics tools, and third-party sources.

Cookies and Tracking Technologies

Mercedes repair certification uses cookies and similar tracking technologies to improve your experience on our websites and applications:

  1. Strictly Necessary Cookies: Essential for basic site functionality, including account management, login sessions, and personalization.
  2. Preference Cookies: Remembering user preferences, language settings, and ad preferences to provide customized experiences.
  3. Analytics Cookies: Tracking website usage and performance, enabling us to improve our services based on user behavior.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Data Retention and Deletion

We retain personal data only for the duration necessary to fulfill the purposes for which it was collected. Once these purposes are met, we securely delete or anonymize the data in accordance with applicable laws and our internal data retention policies.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your information. Our security measures include:

  • Encryption for data at rest and in transit
  • Secure third-party processing partnerships
  • Regular security audits and vulnerability assessments
  • Employee training on privacy and data protection best practices

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian and believe we have collected such information, please contact us, and we will take steps to delete it.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to request corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to legal exceptions.
  • Restriction: The right to limit the processing of your data in certain circumstances.
  • Portability: The right to receive a copy of your data in a structured, commonly used format.
  • Objection: The right to object to the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data privacy rights.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your request within the time frame prescribed by applicable law.

Changes to Policy

Mercedes repair certification reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for changes. Your continued use of our services after policy updates constitutes your consent to the revised terms.

Contact Information

For any questions, requests, or concerns related to privacy, data protection, or this Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Mail: Data Privacy Team, Mercedes repair certification, [Address]

We appreciate your trust in our company and are committed to protecting your privacy throughout your interaction with us.